FAQ

Payment options for my order

What payment options are available?

You can make your purchase through the website with your credit card or PSE, or you can make a bank transfer to Bancolombia, Davivienda or Banco de Bogotá, Paypal payment link.

Do the prices include VAT?

Yes, our prices already include the VAT percentage.

Shipping and prices of my order

How long does it take for my order to arrive?

Our delivery times are within a range of 8 business days.

How can I track my order?

We will send you the guide so you can track your order via WhatsApp or email. If you have not received it, please contact us to request it.

What are the shipping options and their costs?

Shipping within Colombia is free, international shipping will be calculated at the end of the order.

Guarantees on my order

What do I do if my item arrives damaged or defective?

Please contact us as soon as possible following the step-by-step instructions described in our returns and exchange policy.

How can I contact customer service if I have a question or problem?

You can communicate via WhatsApp by clicking here

What do I do if I want to change the delivery address or I made a mistake when making the purchase?

You can contact us at holamdcr@gmail.com or notify us as soon as possible via WhatsApp by clicking here

What should I do if I don't receive my complete order?

You can contact us at holamdcr@gmail.com or notify us as soon as possible via WhatsApp by clicking here

Can I cancel or modify my order once I have placed it?

Check out the process in our returns and exchanges policy.